Terms and Conditions of Sale

Contents

• IDENTIFICATION OF THE SELLER AND GENERAL INFORMATION
• ACCEPTANCE OF THE TERMS AND CONDITIONS OF SALE
• PRODUCT CLASSIFICATION AND LOCATION
• HOW TO SHOP AT BOUTTYE
• PAYMENT METHODS
• SHIPPING AND DELIVERY
• SECURITY POLICY
• RETURNS AND COMPLAINTS POLICY
• CONSUMER GUARANTEE
• RIGHT OF WITHDRAWAL
• HOW TO RETURN AN ITEM
• HOW TO EXCHANGE AN ITEM (SIZE EXCHANGES ONLY)
• PRODUCT AVAILABILITY
• LIABILITY
• LEGAL NOTICE AND PRIVACY POLICY
• GOVERNING LAW AND JURISDICTION

IDENTIFICATION OF THE SELLER AND GENERAL INFORMATION

These Terms and Conditions govern access to and use of the website www.bouttye.com (hereinafter, "BOUTTYE"), owned by SEGARRA Y MARCHANTE, S.L. (acting on behalf of and representing BOUTTYE), Spanish Tax ID (CIF) B42510644, with registered office at Calle Palmerers, 24, 3rd floor, Door 5, 03203 Elche (Alicante), Spain. They also set out the terms on which BOUTTYE sells its products and services.

The company was registered in the Commercial Registry of Alicante on 31/05/2017, entry 1098 of Diario 325, registration 1ª of sheet A-155425, folio 162, volume 4041, general section of companies, dated 1 June 2017.

ACCEPTANCE OF THE TERMS AND CONDITIONS OF SALE

By placing an order at BOUTTYE, you accept these terms and conditions of sale in full.

Only individuals of legal age with the legal capacity to enter into contracts may use our services, take part in our promotions, or make purchases.

The information you provide when registering must be true and complete. BOUTTYE reserves the right to refuse or close accounts that do not meet these requirements.

To complete an online purchase, you must tick the box accepting our TERMS AND CONDITIONS OF SALE. By doing so, you confirm that you have read, understood, and accepted these terms and conditions, as set out in this document.

Some products are subject to specific conditions, which are stated on their product page. By accepting this document, you also confirm that you have read and understood the information on the product page of every item you buy. Later in this document we refer to conditions that may vary by product, such as delivery times and exchange and return conditions.

Through bouttye.com, BOUTTYE offers a wide selection of shoes, footwear, and fashion accessories of all kinds (handbags, belts, and more), both made in Spain and imported.

Every product includes a detailed description, including its general composition and, where applicable, the sizes and colours available. All prices include VAT (21%). You can add items directly to your cart. Shipping costs are not included in the price shown. They are calculated when you place your order.

PRODUCT CLASSIFICATION AND LOCATION

BOUTTYE aims to display and describe its products as accurately as possible.

On occasion, the packaging of the item you receive may differ from the one shown on the product page. Since production runs can use different packaging, BOUTTYE cannot guarantee that you will receive the exact item shown in the photograph.

Products may show slight differences in colour and other details due to image processing, screen display, or other technical factors. BOUTTYE is not responsible for these variations.

If the presentation of a product contains an error or omission that is not BOUTTYE's responsibility or within its control, BOUTTYE may decline any related claim.

BOUTTYE's products are grouped into main categories. These may be divided into subcategories based on other criteria, such as measurements, sizes, or shapes.

We also offer special categories, LATEST OFFERS and OUTLET, which contain discounted items and clearance stock, respectively.

You can reach these categories through the drop-down MAIN MENU at the top of every page, as well as through banners and links elsewhere on the site.

At the top of the page, next to the main menu, you will find a search box where you can look up products by name or description (for example: loafers, shoe, red handbag).

You can also contact us through the form in the CONTACT section at the bottom of the page. We will be happy to answer any questions you may have.

HOW TO SHOP AT BOUTTYE

BOUTTYE gives you a shopping cart.

You can select products and add them to your cart, then place your order when you are ready. While browsing the site, you can open the "Cart" link at the top right of any page.

Clicking "Cart", or the number of selected products, shows a summary of the items you have chosen. You can update your cart at any time by adding or removing products and changing quantities.

When you are happy with your cart, click the "CHECKOUT" button.

A summary of your order and its total price, excluding shipping, will then appear. Shipping costs are calculated once you enter your delivery address. To continue, click "Checkout" and sign up with the email address where you would like to receive confirmation of your order. You will also need to provide the personal details required to arrange delivery, choose a shipping method, and select a payment method. Once you have done this, you will see the total price of your purchase, including taxes and shipping.

To finalise and place your order, click the PLACE ORDER button after ticking the box accepting the TERMS AND CONDITIONS.

If you pay by PayPal or credit card, you will be taken directly to the PayPal payment page, where you enter your card details. Your details are sent securely using encryption, so third parties cannot intercept them. BOUTTYE never stores your bank details on its servers or databases.

ORDER CONFIRMATION

Once BOUTTYE has received your order, we will send you an email confirming that we have received it, along with the details of your request and the final price, including shipping costs, taxes, and so on. THIS EMAIL IS FOR INFORMATION ONLY.

In the confirmation, we will give you an order number. Keep this number, as you will need it if you pay by bank transfer.

We process bank transfer orders once we have confirmed the payment, either because the amount has reached our bank account or because you have sent us proof of payment. To speed things up, please send your proof of payment to info(at)bouttye.com.

PAYMENT METHODS

BOUTTYE offers several payment methods, so you can choose the one you prefer:

BANK TRANSFER

Bank transfer is one of the most widely used payment methods among consumers, because you stay in full control of your account. You can make a bank transfer online or at a bank branch.

The account details appear when you confirm your order and are also sent to you by email in your order confirmation.

When making the transfer, include the order number we sent you by email as the payment reference.

Once BOUTTYE has received your transfer, we will ship your order to the address you gave us.

CREDIT CARD

BOUTTYE processes card payments through PayPal. Credit and debit card payments are made over a secure connection, and your card details go straight to PayPal's platform. BOUTTYE never has access to them and does not store them.

PAYPAL

BOUTTYE accepts PayPal, the best-known online payment service.

CASH ON DELIVERY

BOUTTYE offers cash-on-delivery shipments within mainland Spain and mainland Portugal. You pay when you receive the product. This method carries a small fee, which is calculated and shown in your shipping costs when you place your order.

SHIPPING AND DELIVERY

Orders are usually dispatched within 1 to 2 business days of receiving and confirming your order, unless the product page says otherwise. Handmade or made-to-order products may take longer to dispatch. If dispatch will take longer than stated, BOUTTYE will contact you to let you know.

Delivery times depend on the supplier and the type of item you order. The delivery period starts when we accept your order and receive payment.

Orders are shipped through a courier and postal services. The shipping method is clearly shown before you confirm your order.

If a delay occurs for reasons beyond BOUTTYE's control, we will contact you within the stated shipping period to explain the situation and the new timeframes. You will also be given the option to cancel your order.

COSTS CAUSED BY INCORRECT SHIPPING DETAILS

You are responsible for checking that your shipping details are correct and complete. If your order is returned, re-sent, or generates extra costs because the address or contact details you provided are incorrect, you must pay the resulting costs (courier fees and charges) before the order is sent again. BOUTTYE will tell you the amount before taking any further action.

The table below shows transit times and shipping costs to each destination:

COUNTRY	DELIVERY TIME	SHIPPING COST (excl. VAT)
Mainland Spain	1 to 2 business days	€0.00
Mainland Portugal	3 business days	€3.00 to €12.00, depending on weight
Balearic Islands (Spain)	1 to 2 business days	€7.00 to €17.00
Germany	2 to 4 business days	€8.59
Austria	2 to 4 business days	€11.82
Belgium, Netherlands	2 to 3 business days	€10.80
France	2 to 4 business days	€11.24
United Kingdom, Ireland	2 to 4 business days	€12.93
Italy	2 to 4 business days	€9.46
Switzerland	3 to 4 business days	€30.01
Denmark, Slovakia, Slovenia, Finland, Greece, Lithuania, Luxembourg, Monaco, Norway, San Marino, Sweden, Vatican City	8 to 10 business days	€26.75
Estonia, Hungary, Latvia, Liechtenstein, Poland, Czech Republic	8 to 10 business days	€33.61
Iceland	8 to 10 business days	€38.61
United States	8 to 10 business days	€37.35 to €62.95

Please note that only business days are counted, excluding weekends and public holidays.

SECURITY POLICY

All transactions on the BOUTTYE website are protected by SSL encryption and by PayPal's online payment gateway. These systems encrypt your data and send it securely straight to your bank. Your bank details are never stored on BOUTTYE's servers.

ACCESS TO USER DATA AND PASSWORDS

You can place orders at BOUTTYE by registering your details or as a guest.

Registration takes place through the form provided. You will also be asked to choose a password, so you can later access your details and order status and place further orders without re-entering your information.

Your password is personal and non-transferable. We recommend that you do not share it with anyone. If you forget your password, send us an email with your username, and we will send you a new one by the same method.

RETURNS AND COMPLAINTS POLICY

In accordance with current legislation (the Consolidated Text of the General Consumers and Users Act, approved by Royal Legislative Decree 1/2007), you may return orders following the policy below on returns, cancellations, and exchanges.

CONSUMER GUARANTEE

If a product is defective, you may ask BOUTTYE, as applicable, to replace it, repair it, reduce its price, or cancel the contract and refund the full price of the item and the shipping costs. These services are free of charge.

As a consumer, you must notify BOUTTYE of any lack of conformity in a defective item within two months of discovering it.

CONDITIONS FOR RETURNS

For BOUTTYE to accept a return, the following conditions must be met:

1. The product is returned in perfect condition, and it has only been used to check that it is in good working order.
2. The product has not been damaged through misuse.
3. It is returned in the condition in which it was delivered, with its original box and all the original contents (accessories and promotional materials).
4. The original packaging (shoe box) is kept. The box is part of the product's price, so if the product is returned without its original packaging (including stickers, cloths, and any other items it contained), the item will lose value.

If any of the above conditions are not met, the product will be treated as having lost value, as follows:

1. Shoe box: €10 per pair.
2. Any other item included in the box (accessories or promotional material): €3.

Orders that included a multi-buy offer (such as 2-for-1), a free gift, or a special discount must be returned in full to receive a refund. If you return only some of the items, the remaining items will be re-priced without the promotion, and you will be refunded the difference.

If a return is rejected, you will have three months to collect your order from our central facilities, at your own expense. If the order has not been collected after three months, it will be donated to charity.

RIGHT OF WITHDRAWAL

You have the RIGHT OF WITHDRAWAL, which means you may return any item you have received within 14 calendar days of receiving it, without giving a reason and without any penalty.

In addition to this legal right, BOUTTYE extends the period for exchanges and returns to 365 calendar days from the date you received the item. The item must be unused, in its original condition, and with all its tags attached.

In Spain, including the islands, return shipping is completely free. BOUTTYE will arrange a collection date and time with you and will send its courier to collect the items at no cost.

Outside Spain, you only pay the cost of sending the item back. BOUTTYE will refund the full amount you paid for the item.

HOW TO RETURN AN ITEM

To make a return, you have two options: complete our Withdrawal Form, or follow the steps below:

• We have a special returns policy with an extended period of 365 calendar days from the date you received the purchased item.
• Request your return through our EXCHANGES AND RETURNS page within the applicable period, counting from the date you received the item.
• Please include your order number in your email.
• BOUTTYE reserves the right to accept or refuse returns requested after the applicable period.
• Once we receive your request, we will contact you with the steps to follow.
• Prepare the package for collection in its original packaging, or in another box you have to hand. VERY IMPORTANT: items must be properly protected. We cannot accept returns in bags, plastic wrapping, or any packaging that is not a sturdy cardboard box suitable for transport.
• Send the package by the postal service of your choice (you pay the shipping costs) to the following address:

Recipient:
BOUTTYE
Palmerers, No. 24, 3-5
03203 Elche (Alicante)
SPAIN

• Where special conditions apply at the time of purchase, such as free exchanges and returns, you do not need to send the item yourself. We will send you a courier to collect it.
• For countries outside the European Union, returned packages may be subject to import duties and taxes. If this happens, the amount will be deducted from your refund. To avoid this, you must declare the shipment value as zero and clearly state that it is a return of goods previously purchased. You must also agree with us on a special shipping method (person-to-person) so that customs do not charge import duties. Do not include the original invoices or other paperwork in the return package.
• Once we have received and carefully inspected the item at our warehouse, we will email you to confirm that the exchange or return has been accepted, with the details.
• From that date, we have 14 business days to refund you. Refunds are made by bank transfer or by the same method you used to pay.
• If any of these conditions are not met, we will contact you to offer the option of having the items that were not accepted sent back to you. You will bear all costs of this return, including transport.
• REFUND AMOUNT: For a voluntary return by the customer (where there is no defect in form or manufacture), we will only refund the amount you paid for the returned items. We will never refund shipping costs or any other additional charges, such as customs duties or destination taxes.
• MADE-TO-ORDER AND CUSTOM ITEMS: Custom models made exclusively for the customer who requested them, and items made to order, cannot be returned, for obvious reasons.

For more information, email us at info@bouttye.com with any questions you may have.

HOW TO EXCHANGE AN ITEM (SIZE EXCHANGES ONLY)

• We only accept exchanges for a different size. In all other cases, you must return the item and, once that is complete, place a new order.
• Request your exchange through our EXCHANGES AND RETURNS page within 365 calendar days of receiving the purchased item, and tell us which size you would like.
• BOUTTYE reserves the right to accept or refuse exchanges requested after the applicable period.
• Once we receive your request, we will contact you with the steps to follow.
• Prepare the package with the item in its original wrapping. The item must include its tag and be in its original packaging, which must be in perfect condition. The item must not have been used. For the exchange to be accepted, the returned item must meet all these conditions.
• DEPENDING ON YOUR LOCATION:
  • In Spain, including the islands, when a free exchange promotion is running: we will send our courier, which will collect the item when it delivers the new one.
  • Any other country or region not listed above: you must send the package by whatever method you choose, paying the transport costs. Once we have received and checked it, we will send the new item after you pay the new shipping costs.
• Once the item arrives at our warehouse, we will inspect it carefully to make sure it meets the requirements. If the exchange conditions are not met, you will be charged in full or in part, and you must pay those charges. You can then decide whether you want the items sent back to you.
• Shipping for size exchanges is FREE THROUGHOUT SPAIN, INCLUDING THE ISLANDS. Outside Spain, you must pay the cost of the new shipment in advance. We will send you the details by email.
• If any of these conditions are not met, we will contact you to offer the option of having the items that were not accepted sent back to you. You will bear all costs of this return, including transport.
• MADE-TO-ORDER AND CUSTOM ITEMS: Size exchanges are not available for items made to order or custom-made for the customer, for obvious reasons.
• IMPORTANT: Items cannot be exchanged for different items. If you want a different item, you must first return the original and then place a new order. Only the size of the item you chose can be exchanged, and only if that size is available.

Shipping costs, size exchanges, and free returns (Spain, including the islands)

If you live in Spain, including the islands, your first exchange or return on the same order is free.

If you make a second exchange or return on the same order or item, you will be charged €12 for shipping and handling.

For a second exchange, you must pay this amount before BOUTTYE ships the item.

For a second return, or a return after an exchange, this amount will be deducted from your refund.

For other areas and countries, the shipping method and cost will appear in your order summary once you enter your details, always before you confirm your order.

BOUTTYE provides these free shipping and returns services as a courtesy. They may change without notice or be affected by special or temporary promotions.

You will always see the exact shipping cost before you confirm your order, so you can decide whether to go ahead.

Other countries (outside Spain)

• For other areas and countries, the shipping method and cost will appear in your order summary once you enter your details, always before you confirm your order. Exchanges and returns from outside Spain are not free: you pay the cost of returning the item and, for exchanges, the cost of the new shipment too.
• SHIPPING: For orders to other countries, you will see the exact shipping cost in your cart just before you pay. Orders are sent by Urgent Certified Mail with home delivery.
• EXCHANGES AND RETURNS: Outside Spain, you pay the cost of returning the item and, for exchanges, the cost of the new shipment. If the size does not fit or you do not like the item, request an exchange or return through our EXCHANGES AND RETURNS page.

PRODUCT AVAILABILITY

Occasionally, because the market changes quickly, a product you have ordered may not be available when your order is processed.

BOUTTYE will always let you know whether an item is available, and will refund you in full if it is not.

LIABILITY

BOUTTYE will hand your order to the selected courier as quickly as possible. However, BOUTTYE is not liable for damage caused by poor transport, particularly due to strikes, traffic congestion, or any other common industry reason that causes delays, losses, or theft of the product you chose. Nor is BOUTTYE responsible for technical faults, whether accidental or otherwise, that stop our online service from working normally, or for website downtime caused by maintenance or other reasons that prevents you from using the service. BOUTTYE will use all available means to provide a smooth process for selecting, paying for, and shipping your chosen product. BOUTTYE is not liable for causes beyond its control, including the actions of third parties, unforeseeable events, and force majeure.

LEGAL NOTICE AND PRIVACY POLICY

- Right to information

In accordance with Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), we inform you that the online store www.bouttye.com (hereinafter "BOUTTYE") is owned by SEGARRA Y MARCHANTE, S.L., Spanish Tax ID (CIF) B42510644, with registered office at Calle Palmerers 24, Floor 3, Door 5, 03203 Elche (Alicante). The company was registered in the Commercial Registry of Alicante on 31/05/2017, entry 1098 of Diario 325, registration 1ª of sheet A-155425, folio 162, volume 4041, general section of companies, dated 1 June 2017. (Acting on behalf of and representing BOUTTYE.)

You can contact BOUTTYE by phone at 644 734 014, by email at info@bouttye.com, or through the form in the CONTACT section of this website, under CUSTOMER SERVICE.

By visiting BOUTTYE, you become a User. From that moment, you are understood to have read and accepted this Legal Notice.

- Recommendations

Please read the following recommendations carefully:

• Use passwords of at least 10 alphanumeric characters. We recommend mixing upper- and lowercase letters, numbers, and special characters such as accents or @ symbols.
• BOUTTYE is not intended for anyone under 18, as it offers online payment options. Please turn on parental controls on your computer or browser to prevent minors from accessing the internet.
• Keep your device protected with up-to-date antivirus software. This helps ensure your device is free of malware and spyware, which could put your browsing and the information stored on your device at risk.

- Use of the website

When you visit BOUTTYE, you can access texts, images, graphics, drawings, designs, code, software, photographs, music, videos, sounds, databases, and other information (hereinafter "Content") belonging to BOUTTYE or to third parties, to which you may have access.

You are responsible for your access to, navigation of, and use of BOUTTYE. This includes any registration required to access Content or services offered by BOUTTYE.

As a user, please tell us about anything you become aware of that is illegal or infringes the rights of a third party, using BOUTTYE's tools.

You agree to use the Content and services offered through BOUTTYE responsibly, properly, and lawfully. In particular, you agree not to:

• Use the Content for purposes or in ways that are illegal, contrary to good faith, or against public order.
• Damage the physical or logical systems of BOUTTYE, its suppliers, or third parties.
• Introduce or spread computer viruses or any other physical or logical systems capable of causing the damage described above.

- Processing of personal data and purposes

In accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), and its implementing regulations, BOUTTYE informs you that when you provide personal data through www.bouttye.com, that data is processed under BOUTTYE's responsibility.

BOUTTYE may use the personal data it collects for the following purposes:

• (A) providing the e-commerce services available through the website.
• (B) giving you the information you have requested.
• (C) sending information about BOUTTYE's own activities.

Your personal data may also be used to:

• Tell you about products or promotions that may interest you.
• Send you newsletters, commercial communications, and promotions related to BOUTTYE's services by post, phone, email, SMS/MMS, or other equivalent electronic channels.

This processing is carried out under the GDPR, the LOPDGDD, Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI), and Law 9/2014 of 9 May on Telecommunications (LGT).

- Whether providing information is mandatory or optional, and the accuracy of data

You confirm that the personal data you provide is accurate, and you are responsible for telling BOUTTYE about any changes. You are responsible for the accuracy of the data you provide. BOUTTYE may exclude from its registered services any user who provides false data, without prejudice to any other legal action available.

- Prohibited conduct

BOUTTYE will cancel the registration of any user who:

• (A) posts or promotes illegal, immoral, obscene, or harmful material.
• (B) promotes any form of discrimination.
• (C) sends bulk mail, junk mail, fraudulent orders, spam, or unsolicited "newsgroup communications".
• (D) infringes intellectual or industrial property rights belonging to third parties.

You also agree not to use or collect data from mailing lists accessible through the information and services on the Website for promotional or advertising purposes, and not to send commercial communications of any kind, by any means, that have not been requested or previously agreed to by BOUTTYE or by users of the Website.

- Rights of access, rectification, erasure, objection, restriction, and portability

You may exercise your rights of access, rectification, erasure, objection, restriction of processing, and portability by emailing info@bouttye.com or by post to BOUTTYE, at its registered office at Calle Palmerers 24, Floor 3, Door 5, 03203 Elche (Alicante). Your request must include your full name, an address for notifications, a copy of your national ID card or passport, and a clear statement of the right you wish to exercise.

- Security measures

BOUTTYE maintains the security standards for personal data required by the GDPR and the LOPDGDD, and has put in place all the technical measures available to it to prevent the loss, misuse, alteration, unauthorised access, and theft of the data you provide through the Website. However, no security measures on the internet are completely impenetrable.

BOUTTYE undertakes to keep personal data confidential, in accordance with applicable law.

- Changes to this policy

BOUTTYE may review this Privacy Policy whenever it considers appropriate. Please check this privacy statement regularly to read the latest version of BOUTTYE's privacy policy.

GOVERNING LAW AND JURISDICTION

Any dispute arising from the interpretation or application of these Specific Terms of Purchase will be resolved by the courts of the customer's or user's place of residence.

These General Terms are governed by Spanish law. The parties agree, at their option and without waiving any other rights, that disputes will be resolved by the courts of the user's place of residence.

In the event of any discrepancy between this English version of the document, and the Spanish version, the Spanish version shall prevail.