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Manufacturers

Where is my order?

You should have received your order, and it hasn't arrived yet? Don't worry at all. We are here to help you. You'll see how we fix it right away!

  • In the email you received when you did your order, there's a reference code. It is letters in capitals. Note it down so you have it at hand.
  • Go to MY ACCOUNT, and then to ORDER HISTORY AND DETAILS.
  • There you can a list of all your orders, with its current status.
  • Click on the order to see the details (look at the code you noted before to identify the order).
  • an order details, you'll find a link that leads you to the carrier tracking for that exact shipment.
  • Close to the end, you'll see a part that reads TRACKING NUMBER, like this in the image:

Tracking link

  • Click on that link, and it will lead you to the forwarder site, where you'll see with more detail where is your parcel.

And if you mess yourself, don't worry about anything! We are here all the time to help you delighted.